How to verify my Paddle account?

In this article:

Why do I have to verify my Paddle account?

Paddle is our payment processor, that helps us to send your affiliate commission right after a transaction takes place, without any pending period. 

Paddle is based in the UK, so they have to conduct KYC (Know Your Customer) checks on the individuals and companies with which they do business. It's called Account Verification.

We are truly sorry that the signup process became a little bit complicated and may take up your precious time. We are already discussing how to make this procedure be skipped for you. Thank you for your understanding! 😔

How's the check performed?


Right after you create your Paddle account, the dedicated Verification team from Paddle will notify you via email if you need to verify your account. Also, you can always contact them via email at [email protected].


Shortly after, you’ll receive an email from Paddle's partner Onfido, that will take you to the required form.
Onfido is an automatic industry-leading ID verification solution that is used by companies such as Google and Uber.


This Onfido form will ask you to share:
- some personal information (such as full name, date of birth and nationality);
- a copy of your ID document.
- the information of Business Owner, if you are a business.

If you are an individual (a freelancer, a website owner, YouTube author, an influencer and etc), you can simply fill out the form with your own details (that you're going to be an affiliate, your website URL or YouTube / social channel). 

The entire process only takes a few minutes. Also, you shouldn't be worry if your data is safe with Onfido and Paddle. Onfido protects user data in line with the highest standards of information security. You can read more about it here.


If you have any concerns or questions, don't hesitate to reach us via chat or at [email protected]
Also, regarding the Verification Check, you can always contact Paddle Team via email at [email protected]. If happens you'll have some difficulties verifying your Paddle account, please contact us or Paddle Customer Support ([email protected]) immediately. We'll be happy to help you out! 

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