How to verify my Paddle account?

In this article:

What is Paddle? 

Paddle is a trustworthy payment infrastructure company that handles subscriptions, taxes and affiliate payouts for over 3,000 SaaS brands. If you need to learn more information about Paddle, please have a look at this article - About Paddle.

Why do I have to verify my Paddle account?

Paddle is a UK-based company, working with finances and taxes, so to protect the transactions from fraud, all Paddle accounts have to go through the verification check - KYB (Know your Business) and KYC (Know Your Customer). The verification check is the mandatory process of identifying and verifying the client's identity, the procedures fit within the broader scope of a bank's anti-money laundering (AML) policy. Here's also a help article about the Verification check written by Paddle.

The Paddle verification check is a one-time procedure and it won't take long. It is also automatic and processed by Onfido, an industry-leading ID verification solution which is used by companies like Google and Uber, so your data will be protected in line with the highest standards of information security. You can read more about Onfido’s security here. If you have any extra questions about the verification check, don't hesitate to contact Paddle support or verification teams - [email protected] or [email protected]

How's the check performed?

KYB (Know Your Business):

It is a quick check of your business info, provided on the application form. Our affiliates are usually verified for KYB instantly, without any extra notice from Paddle. If the Paddle verification team requires any additional business information to complete this check, they will get in touch. Otherwise, you'll receive an email about the KYC check.

KYC (Know Your Customer):

It is a quick check of your personal info (full name, date of birth, nationality), a copy of your ID document. It usually takes 5-10 minutes. 

The Verification team only reaches out if the verification fails (the document photo or selfie were blurred, your link is expired) otherwise, it will have been approved. If you're not sure if your account is verified or not, please contact [email protected] asap and your manager will double-check the things for you. 

Here are a few steps on how the KYC check will be performed:

1

Here's an email from the Paddle Verification team:
You receive it in a few minutes after creating a Paddle account. Please review all instructions on how to complete KYC verification. Pay attention to the tips for uploading documents or selfies, it will save you time by doing this check:

2

Shortly after, you’ll receive an email from Paddle's partner, Onfido.
Click the button that will take you to the required form, where you confirm your full name and send a copy of your identity document, to confirm your identity. All data is protected in line with the highest standards of security.

3

Check your personal details
Your first and last name will be pre-defined in the form, please enter the same information as you have in your passport, ID document, or driving license. Carefully check this and click "Next Step":

4

Upload your ID document scan or photo.
Take a photo of the original document. Click "Change document" if you'd like to submit a national ID document or Driving License instead of the passport. Ensure your document is supported by Onfido:


5

Upload your selfie
Your selfie is only used to compare with the photo on your identity document to know it's really you.

Your selfie link is available only for 24 hours. If it expires, please contact Paddle Verification team ( [email protected]), they will re-generate a new selfie link for you. If you still have any difficulties, contact your affiliate account manager at [email protected] asap.

6

The check is done! 

The Verification team only reaches out if the verification fails (spelling mistakes in your full name, blurred document or selfie photos, an expired selfie link) otherwise, it will have been approved! 

‼ After the KYC check, you are likely to receive "Domain Approval" email from the Paddle Verification team. If you're not going to use Paddle for business, please ignore it. Elfsight affiliates have to do only the KYC check, your affiliate account will work properly without this domain approval check. Please reply to the verification team that you're an Elfsight affiliate, or contact your affiliate account manager - [email protected] asap! We do apologize for this inconvenience, as we're still improving this verification process. 

If you have any questions or difficulties, don't hesitate to reach us via chat or at [email protected]. We'll be happy to help you out!

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